Frustrated R350 relief grant applicants disappointed with Sassa’s slow services


Sassa has paid the R350 grant to only 116,867 people    Image: South African Gov‏ via Twitter

Frustrated South Africans have once again expressed disappointment with the SA Social Security Agency (Sassa) after still not having received their R350 Covid-19 relief grant payments for May.

The R350 grant is meant for unemployed citizens and qualifying foreign citizens during the lockdown. It was announced in April by President Cyril Ramaphosa and qualifying applicants were told that they would be paid by the end of the month.

However, not all payments were made.

“Payments were made from May 15, meaning not all payments will go through today but certainly this month.

“If you have gone through the application process, please wait for a response from Sassa. It takes a bit of time but you will be contacted. We will revert to you whether your application is successful or not,” Sassa said on May 26.

On Tuesday, Sassa announced that just over 116,000 applicants have been paid the grant so far.

Sassa CEO Busisiwe Memela said the agency received 13-million enquiries and applications as of Monday, May 25.

According to Memela, just over 6-million of the applications received were valid, complete applications. Others were duplicates, incomplete, or had inconsistent data.

“About 1,236 492 applications are still being finalised through verification by the SA Revenue Service (Sars) to confirm if the applicants have an income.

“A total of 666 381 clients were approved and Sassa is awaiting their banking details, while more than 1,597,127 are disapproved as the applicants have some means of income,” she said in a statement.

Taking to Twitter on Wednesday, frustrated and impatient applicants slammed the agency for its slow services and demanded answers  for late payments.

In response, the agency said there was no fixed date for the grant.

“There is no fixed date for the Covid-19 special grant, the applicant will be paid for each month as long as they still meet the qualification criteria.

“Each month the application will be verified to ensure that the applicant still qualifies for that particular month.”

By Unathi Nkanjeni- TimesLIVE


  1. The 350 cov 19 is not to see who qualify but the minister want to deny more people so she can look good for saving so much m9ney evwry time you will hear we saved so much but never we paid so much come right this is for tje poor madam you sit in your hot house and eat every night stop your nonsens

  2. Did the president know that we still wait for the R350 I was helping 3people but only 1 was approved through my pH no

  3. SASSA is playing games with peoples lives, they want to steal this money they are very corrupt. I applied during the first test but till now no response. People are still not getting paid for each outstanding money due to applicants. This Memela must be demoted.

  4. At home we don’t have food since 12 may I applied for social distress money but even today status says pending how are we going to survive

  5. I have received sms asking me to go to the link to complete my banque details I m trying to open the link is not opening the saying my ID is not valide, I want to know why is not valide is the Same 🆔 that was accepted in the application

    • In that block of mobile enter yor cell number then press send is gonna ask you the pin, the pin is OTP numbers they send to the mobile number you fill in that block , after that OTP you will go through the form then after you fill all that form you received the ID APPLICATION number so keep those numbers as the reference

      • Sassa never replied to my application it’s been 2months ND still nothing. It keeps on asking me for a one time otp pin but I don’t have one.
        How can I retrieve my pin because not my ID or cell number works

  6. Can I please ask, my mother has been approved and the money was paid on the 30th of May at 12:12:43 but she haven’t yet received any SMS or Call from Sassa to submit her bank details…and is it because of a slow system or what?

  7. Who are the people that received the grant payments. I haven’t even received a response from sassa yet. When I check the status it says not available. Sassa as well as the Uif is lying about payments made already.

  8. It’s already 3 weeks since i registered and approved but yet haven’t received anything from Sassa yet they told us that if we don’t have bank accounts the money will be paid via e-wallet, hence those who just just registered last week received their money. So i need to know are there even still of a e-wallet transfer or what.

  9. But my husband and son who have no income at all still have their applications pending. They have not been called or asked for any information. When one enquires they get told their application is pending.

  10. I am very disappointed for I and my son applied for the SRD of the Covid – 19 grant on the 2nd and 5th of May on the application was on news 24. We applied via email on the info that Lindiwe Zulu said u must do. So we did and we forward it again on the 11th of May. People received their grant on the 15th of May and I received a email from Sassa on the 3rd of June. The application that I filled in and send it but my son up till now never received anything. I would like to know are we still going to receive grant for May now and for June later. The President said that this special grant is only running until October 2020. We doint receive any other form of income that is why when the President announced this in April we were so glad. I thank you.

  11. I’m trying to fill the form but it says please match the requested format on the address line,what is the requested format and how to capture that please help

  12. Waiting from may I got approved last month n still nothing lost hope already coz every day is a different story with sassa .so idk I just hope it comes soon #hanging in there

  13. It is very disappointing that SASSA is management is incompetent as they have left many people who not having any source of income without giving them the reason why they are being failed to receive this distress relief fund. I hope the Minister of Social development sees this comment and act accordingly as this is not fair to some citizens.

  14. How to check my status so can know because i have never heard any feed back i send them the my number and email

  15. I applied on behalf of someone by email, sent banking details and received a code which we were told was secret, up until now the person hasn’t received no money. Is there a way in which the government can further explain the way forward for the people. We have lost hope

  16. I applied and was approved and I checked my status online and they said I got paid on the 30th of May but I didn’t get an SMS stating that I Got paid why is that so.?

  17. Thank you SASSA I apply on the 20 application was approved on the 29 May and i submitted my bank details..i did getting my 350 on the 7June..Thank you MR Ramaphosa

    • i did application on 11 may and i got an sms asking for banking details so i dont know how to send the banking details and my sms got deleted what must i do

  18. Applied for distress grant in may and still pending. I have been checking STATUS everyday, but still pending. Extremely poor service from sassa. It is sad that President Ramaphosa is not doing much for the people in distress. Extremely disappointing 😪😔😪

  19. I don’t know what is happening but I feel there is nothing going to happen so the people who need the grants will get it, some get double payments, some get none, while others just show pending for weeks, that is unfair as it is for everyone. Please is there a way to make it happen soon???

  20. There is no truth about all this we are yet to receive an indication whether we are approved or not i have done everything trying to follow up this departmentbis useless together with the ceo

  21. Did register en since we got sms asking for banking details till today we still waiting!!! That’s ur government for u especially if it has to do with sassa 👏 thy keep saying they paid out other ppl bt most ppl never got the R350… This government of ours always make promises en fail to deliver….

  22. I don’t understand the delay, we’ve been waiting for over a month and still no communication from Sassa, their landline is not even working

  23. I have applied on behalf of 5 people but Sassa only asked for banking details for only 2 people,even those 2 people are not yet paid the money.Im so disappointed with Sassa because its been almost a full month now without any response that what is caused the delay in payment.

  24. I applied for the R350 via WhatsApp on the 13 May. It is now the 10th of June and still it’s PENDING. It’s almost 2 month since I’ve applied. And in this 2 months they are unable to finalise it. So it seems I’ll just have to accept that the Pending status is as good as if it wasn’t approved!!!!!!

  25. IMy Daughter filled an application in May and when I go on the app for status it’s says failed ,I have no form of income and I have sent my banking details and for sassas info the money that comes into my account is my kids pay and that’s every week so if url think that’s mine url ate wrong as they don’t have their own banking accounts so they use mine so I only get 200 from them to live but if u people dont feel fit to pay me it’s cool we won’t die we have lived even before u people suggested to give us that Stress Relief grant so maybe url think that someone else needs it more give it with my pleasure

    • I apply for someone and checed status is been approved and pay day but not yet received any US SD secure link for banking details?

  26. My name is Lorraine Christine Penny ID 600628……phone number 0746195338. I applied in May and I see my status says pending….
    I am starving and i’m in need of some food please could you advise me what must I do still to get this money…..

  27. applied for my daughter when you check its says failed how does it fail as she is not working neither does she have child neither does she get bursary money but her application failed its frustrating cause my neighbour applied same day with her his one is approved but my child failed,but still no money

  28. I was approved but when I try to clock on the link I receive a response “No documents matching that” so I can’t add my bank details…really frustrated

  29. It is very disappointing to keep on waiting and hoping for nothing. since I applied when I check my status it keeps on saying pending, what does this mean. Mr president I think something must be done.

  30. Am applying for sassa unemployment relief Grant on end of April until now n approved but nothing happens on my phone bcs of ewallet

  31. I’m applying for unemployment relief Grant on end of April until now,nothing happened I got a message of approval, no money in my ewallet

  32. When you sincerely don’t have an income, how then is your application declined with the reason being, I quote :you currently have income from other source.

  33. My niece was approved and has sent his bank account number but till today nothing… His name is Pheello Sefali. As I check the status it says payday 8. But nothing

  34. I am Mcdonald Nsibande I’ved applied for the grant in May 02 but till today my application still pendind. I am furious with SASSA for lying to Mzansi the next thing our applicatons will be declined and the money chowed by officials

  35. Lloyd
    I applied using ewallet as my Acc and I can’t upload my banking details again what should I do, must I be patient for payment date or what? people that applied after me using their bank Acc hav
    already received their pay date

  36. I applied on behalf of two applicant’s in May was asked for bank account but applicant’s don’t have one what should be done now please advise has we are in June already.

  37. I was approved long time ago ineven sent my details and everything was successful but i don’t seem to be receiving my social relief payment

  38. In may I applied for covid19 grant,yes today I did receive my R350.00 it said for June and I want to know where is my R350.00 for may,if I remembered correctly Mrs memela made an announcement at ukhozi fm,and she said if you made an application in may and you received the payment in June it will be doubled so don’t play games with us don’t spoil the effort of Mr president Mrs memela ,keep your promises !!!!

  39. I have applied for covid 19 grants..I applied on may but didn’t receive any sms or massage..I want to know why because I don’t work. Me and my family we don’t have any food.pls don’t make us fool..we want the money we can buy food…..

  40. I’m also applying for relief unemployment grant sassa on June even now no reply, how can I check dat I’m approved or not

  41. Hi my name precious i applied rd grant last month and on Saturday they send me and SMS saying my name does not match so I do not understand why are they saying it does not match because is the one from my id, so I want to ask from you guys how do I fix the spelling of my name if possible coz I really need this money

  42. I’m tired of hearing fellow South Africans every time bt there’s no care for the unemployed,I’ve applied in every format that we were told to follow bt not even a blue tick sign on whatspp shows a certain response on my applications since May bt people who applied before me are now finished their grants,So even you don’t consider me as a voted citizen I don’t care me and my friends decided not to vote again cos ain’t no vote voice for me all this was just a matter of how they will splits our money despite of important it wld help the poorer,So they must take their money and keep it we survive before without it so even now we will bt u comrades of Ramaphosa must fall cos u failed to deliver the service we needed in time

  43. I was approved for R350 grant on May 26 and was asked for my banking details which I send. And still today the 1 of July I still have not any money. I tried to find out why but got nowhere. This is so disappointing.

  44. I applied for my mother in May was asked for banking details which she submitted ,its now July she hasn’t received anything.

  45. I got approved bt i have naver gt paid is been approved two months now…. n i wanna change my application cell phone number….

  46. Ishmael Malaza

    Id:910797 have applied for the temporary unemployment covid 19 grant in may.It was approved in June 23 and was promised to receive my grant at capitec on the 25th but still not received.When will I get my grant money?Banking detailes submitted on 23 June 2020.Waiting for your response.

  47. If SASSA is taking this long just to verify and pay applicants on time, how exactly will be capable of verifying millions each month? I don’t recall the president saying anything about having to keep qualifying month after month for the duration of the 6 months.
    It’s simple not possible with the current method they using. they don’t know how to automate the system properly. they need more qualified and experience and talented software developers, web developers, etc.
    Not to mentioned the 500 internal server error people get when trying to verify their banking details.

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